It Is Difficult To Present Controversial Or Unwanted Information
Have you needed to respond to a tough question, needed to deliver unwelcome information, or felt heckled at a program or meeting? When done properly, both the audience and agency leave feeling heard and satisfied (even if not happy) with the results. When done poorly, it is like throwing gasoline on a fire. Your credibility will be questioned and you will leave feeling terrible. 
This session provides techniques to help set up and manage difficult discussions while remaining in control of the situation and ensuring everyone has the opportunity to speak. You will learn techniques to diffuse conflict before it occurs, keep your meeting on-track , and provide respectful dialogue that allows everyone to share their opinion.
Participants will learn:
- Tips to manage difficult meetings successfully
- How to manage hecklers
- To respond effectively to questions
- Techniques to diffuse tense situations
- Ways to determine when you are dealing with a “wolf in sheep’s clothing”
- Techniques of Verbal Victories
- To help your audience feel heard
Tuesday, May 22, 2018
10:30 AM– 2:30 PM
Robert Livermore Community Center, Livermore, CA
$110 per person – To register
(415) 342-7106
ethan@ispeakeasy.net
iSpeakEASY blog 